These Terms and Conditions govern the provision of services by LONDON MARBLE STONE PRO LTD (“the Company”, “we”, “our”, or “us”) to any individual or business (“the Customer”, “you”, or “your”).
By requesting a quotation, confirming a booking, or using our website www.londonmarblestone.co.uk, you confirm that you accept and agree to these Terms and Conditions in full.
Registered Office Address:
42 Greenbank Avenue
Wembley
England
HA0 2TF
Email:info@londonmarblestone.co.uk
Telephone:07888526686
Business Hours:
Monday – Sunday
08:00 – 20:00
LONDON MARBLE STONE PRO LTD provides specialist services including but not limited to:
Marble restoration
Stone polishing
Stone cleaning
Floor grinding
Surface sealing
Scratch removal
Etch and stain treatment
All services are carried out using professional equipment and industry-standard techniques.
Descriptions on the website or in marketing materials are provided for general information only and do not constitute a guarantee of results.
Natural stone is a variable material and results may vary depending on:
Stone condition
Previous treatments
Deep scratches
Lippage
Structural damage
Staining
Material quality
The Company will perform services with reasonable care and professional skill but does not guarantee a specific finish or result.
All quotations are valid for 30 days unless otherwise stated.
A booking becomes confirmed only after:
Written acceptance
and
Payment of the required deposit
We reserve the right to refuse or cancel any booking.
We aim to complete all work within the estimated timeframe; however:
Completion dates are estimates only
Delays may occur due to site conditions or technical factors
Delays do not constitute a breach of contract
If the Customer causes delays or prevents access:
Additional charges may apply
Deposits may be retained
A daily rate may be charged if applicable
Unless stated otherwise:
Prices are exclusive of VAT
VAT will be added where applicable
Payment structure:
Deposit: typically 30% to secure the booking
Mid-stage payment: 30% upon commencement
Final balance: payable upon completion
Invoices must be paid within 7 days unless otherwise agreed.
Late payments may incur:
Interest at 8% above Bank of England Base Rate
Recovery costs
Administrative charges
Deposits secure time allocation and preparation costs.
Deposits are:
Non-refundable once work is scheduled
Partially refundable only if cancelled with sufficient notice
If cancellation occurs close to the scheduled date:
The deposit may be retained in full.
This does not affect statutory consumer rights.
The Customer agrees to:
Provide safe and reasonable access to the work area
Ensure electricity and water are available
Remove furniture and personal belongings
Protect sensitive items
Ensure surfaces are suitable for treatment
We are not responsible for:
Items not removed
Poor sealing
Existing structural weaknesses
Pre-existing damage
The Customer confirms they are:
The property owner
or
Authorised to approve the work.
Stone restoration involves mechanical and chemical processes.
The Customer understands that:
Deep scratches may remain
Some stains may not be removable
Lippage may remain
Surface variations are normal
Natural stone may react unpredictably
No guarantee is given regarding:
Colour matching
Stain removal
Uniform finish
Gloss level
Professional cleaning chemicals may be used.
The Customer agrees to:
Keep children and pets away
Follow safety instructions
Avoid contact with treated areas until safe
The Company accepts no responsibility for misuse after completion.
We take reasonable care when performing services.
However we are not responsible for:
Existing defects
Loose tiles
Weak substrates
Structural movement
Hidden cracks
Previous repairs
We are not liable for:
Natural wear and tear
Improper maintenance
Third-party work
Environmental factors
Nothing in these Terms limits liability for:
Death or personal injury caused by negligence
Fraud
Legal rights that cannot be excluded
Subject to this:
Total liability shall not exceed:
The total amount paid for the services
We shall not be liable for:
Loss of business
Loss of income
Loss of profit
Indirect damages
Consequential damages
All complaints must be submitted by email:
Complaints must be submitted within:
14 days of completion
We will respond within:
7 working days
By using our website you agree not to:
Attempt unauthorised access
Upload harmful content
Copy content without permission
Use automated tools
We may update or remove website content at any time.
All content including:
Text
Images
Logos
Designs
Remain the property of:
LONDON MARBLE STONE PRO LTD
No content may be copied without permission.
The Company may photograph completed work.
Photos may be used for:
Website
Advertising
Social media
No personal information will be disclosed.
We comply with UK Data Protection Law and GDPR.
Customer data is used only for:
Providing services
Communication
Legal obligations
Data is stored securely and retained only as necessary.
We are not responsible for delays caused by events beyond our control including:
Weather
Transport disruptions
Supply shortages
Illness
Accidents
Government restrictions
We may update these Terms at any time.
The latest version will always be available on our website.
These Terms form the entire agreement between the Company and the Customer.
No verbal agreements shall override these Terms.
These Terms are governed by:
The Laws of England and Wales
Any disputes shall be subject to the jurisdiction of the courts of England.
